JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
GEM IT Solutions are currently expanding our current Team of Technicians; thus, we are looking for highly skilled and motivated persons for our Suva Service Centre.
Position Responsibility:
act as the first level escalation point for complex or critical customer issues and inquires.
extensive experience in handing customer service inquiries that meet stringent industry service level standards.
implement installations, corrective, and preventative maintenance on Sharp, HP, DELL equipment plus QMS, Video Conferencing and other solutions supported by GEM IT.
Reporting to Service Manager and work closely with helpdesk coordinator, sales associates and project managers.
Knowledge / Skills & Qualification:
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Join NowAn IT Diploma or equivalent – Industry Certificate in A+ or ITIL4 Certification will be an advantage.
Strong technical skills, analytical thinking and attention to detail.
At least 1-2 years experience in a similar role would be advantageous.
Ability to thrive in a fast-paced environment, be a team player.
Able to work long hours and weekend, if required.
A clean and valid Group 2 Driving License is mandatory for the above position.
Job Summary
More Information
- Job Application Details If you are looking for a career in ICT Services and you are technology enthusiast, do send in your application to careers.it@gem.com.fj Application closing Date: 2nd September 2022. Only shortlisted applicants will be contacted. We thank you for your interest