GENERAL MANAGER – CAPTAIN COOK CRUISES FIJI

General Manager – Captain Cook Cruises Fiji
Description

Captain Cook Cruises Fiji seeks an experienced General Manager to lead our dynamic team. As the helm of our operations in Fiji, you’ll navigate the waters of excellence, ensuring unparalleled guest experiences while overseeing daily operations. We understand our responsibility to safeguard our teammates, our guests and our oceans, and our highest priority is to operate in a safe and socially responsible way every day. So, if you’re a seasoned maritime/hotel professional with a passion for hospitality and a flair for leadership, join our team and enjoy an adventurous career with great incentives, set your course for this exciting opportunity. Apply now sending a cover letter covering the points raised below.

Key Responsibilities

• Provide functional leadership to all hotel, maritime, marine biology, and cultural related departments.
• Ensures that the overall guest experience and service standards are met or exceeded by regularly meeting with ships master, senior hotel management, and ships engineering teams to oversee voyage operations, food, beverage, hotel, and entertainment plans.
• Consistently reviews guest feedback to identify trends and issues; takes prompt action to ensure that the team surprises and delights guests and meets targets. Conscientiously formulates and implements short and long-term plans for improving the guest experience at all levels within ship and hotel Operations.
• Directs the day-to-day operational efficiency of all areas within the Hotel department in collaboration with shoreside management. Regularly oversees the activities, assignments, and projects of shipboard senior Hotel management.
• Plans utilization of the Quality Assurance inspection tool to monitor, report and follow up on quality, service and compliance items impacting product delivery and guest experience standards.
• Implements the talent development and performance management approach for all shipboard hotel departments.
• Ensures each division within their area of responsibility adheres and is held accountable to all policies & procedures in support of a clean, safe, healthy, and efficient operation.
• Responsible for ensuring all hotel crew and hotel areas on board all vessels are prepared to pass internal and government regulatory inspections.
• Conscientiously coordinates the planning and documentation of current and future itinerary deployments, anticipating challenges relating to revenue, demographics, logistics, and clearance requirements.
• Responsibly oversees and drives the financial performance of all revenue-generating departments to achieve Company targets and guidelines.
• Carefully monitors costs, expenditures, and inventory of all Hotel areas and achieves targets within the established budget.
• Builds excellent relationships, communicates, and consults with shipboard hotel management, to ensure understanding and support of all guest experience initiatives.
• Always coordinates with theCaptain to keep guests fully always informed during any incident or event that may affect their cruise experience.
• Regularly oversees effective and professional communication between the ship and third parties, such as the MSAF, Customs, and Immigration.
• Collaborates with the Senior Doctor to ensure that all aspects of the medical department’s guest and crew services, billing, inventory control, and public health records are aligned with Company standards.
• Coordinates the development of shipboard organizational plans to ensure maintenance periods run successfully. Works closely with the Engineering department to minimize the effect of maintenance issues on guests’ cruise experiences.
• Collaborates with shoreside marine operations management to assist with planning for all hotel R&M and capital projects. Continuously analyses current processes to identify areas for improvement and increased efficiency.
• Establishes a compliance culture within the organization and fosters an environment where employees feel comfortable reporting potential violations or misconduct. Demonstrates commitment to the Company’s Core Values and Shared Purpose and acts as a role model.

Skills, Knowledge & Expertise

• Tent years of progressive management experience through global leading hospitality setting with senior operational management experience in Guest Services, Rooms Division, Kitchen, Entertainment activities, F&B, and revenue outlet operations.
• Demonstrated leadership capabilities with proven business and organizational planning, coordination, cash flow forecasting, yield management and annual budget development.
• Quality driven with a proven passion for building a guest-centric operation, delivering quality service standards, and adopting successful problem-resolution and trend evaluation techniques.
• Results driven with a proven ability to analyse, course correct as needed and hit established company targets through an understanding of present situation and how to adjust/adapt and implement positive changes in the delivery of the service and product and budget impacts.
• Knowledge of policies and practices involved in the environmental, public health and human resources functions.
• Ability to manage international staff at all levels positively and productively by motivating, developing, and managing employees as they work. Ability to coach and counsel to improve performance, administering the disciplinary process effectively.
• Previously lived, worked, and reported remotely.
• Experience in reporting to and being part of company board structure.
• Capable of compiling board level presentations, company due diligence assignments and tender practices.
• Exceptional written, verbal and public speaking abilities
• Full comprehension of HACCP procedures for sanitation and cleanliness
• Requires a collaborative work style:
O Fosters cooperation and teamwork
0 Proven ability to work well under stress.
0 Must possess the highest level of integrity, discretion and judgment and can use those skills to build trusting relationships with others effectively.

Preferred

• Innovative and creative thinker
• Results driven.
• Proven a nd successful muIti-discipline skills/experience at a senior level given consideration.
• University certified in hospitality management, business administration or related field from an accredited college or university or the international equivalent preferred.
• Languages

Benefits

• Remuneration based on experience.
• Competitive bonus structure attached to KPI’s success.
• Accommodation provided.
• Company vehicle provided.
• Laptop and mobile phone included.