NETWORK SUPPORT TECHNICIAN – Fiji National University

Department: Network System & Security Division/College: Division of Information Technology Services

Background:

The Network Support Technician is responsible for all aspects of operations and service delivery relating to the network infrastructure and core devices as part of the function of the University IT Services Division. The incumbent is responsible for the end-to-end network monitoring from the telecommunications network provider to the University and to all campuses internally. This includes campus LAN, WAN Implementations, Secure Wi-Fi infrastructure and Point to Point Access, User onboarding to the network.

In addition to the responsibilities listed above, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including provisioning of networks from cabling/installations according to standards, provisioning and configuring security as per university standards. Additional responsibilities also include supporting solution design, researching how to help translate requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed.

Person Specification:

Essential

Bachelor’s degree in IT-related field (Computer Science, Information Systems, Cyber Security or Information Technology) with 2 years experience in IT sector (with at least 1 years managing OSI model Layer 2-3 and enterprise-level Wi-Fi infrastructure) OR Diploma qualification in IT related field (Computer Science, Information Systems, Cyber Security, or Information Technology) with 3 years’ experience in IT sector (with at least 1 years managing OSI model Layer 2-3 and enterprise-level Wi-Fi infrastructure)
A Valid CompTIA N+ or CISCO Certified Network Associate (CCNA) in Routing & Switching Experience in Cisco CLI, Windows Server OS, Solarwinds and PRTG.
Experience in Network Security Implementation and hardening of the devices.
Must possess excellent customer service skills.
Must have prior knowledge of doing documentations.

Desirable

Certified by reputable IT vendors.
Experience in managing IT assets.
Understanding of Windows Servers.
Cisco Certified Network Professional (CCNP) certification.

Note:
The University will take into account the minimum qualification requirements (MQR) for the position alongside relevant experience and technical expertise during the recruitment and selection process. All three factors will be considered during the selection process when reaching a decision.

Salary: An attractive salary will be commensurate with the qualifications, experience and abilities of the successful candidate.