CUSTOMER SERVICE AGENTS – Sando Services Pte Ltd

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Customer Service Agent (Corrections Assistant)

Based in Nadi, at Sando Advantage, we specialise in providing comprehensive range of back office operations for businesses based in Australia. Due to the increased growth of our clients, we have a number of exciting roles being `introduced. The role is suitable for candidates who are seeking part time or full time roles that blends in with their family life balance. The roles are suitable for students wanting to do workplace industry placements.

Our client, based in Australia, is the newest and fastest growing parking management company in Australia. The company specialise in retail and high-volume car park management. With strong experience and knowledge in shopping centre, retail and high-volume car park management, and focus on driving a high-quality customer experience.

We have a distinctive point of difference in a mature market and our business is growing due to this difference. We are a values-based business that is focused on the ongoing development of every member of our team and we are committed to delivering the very best customer service.

Reporting directly to the Call Centre Manager in Australia, we are looking for Customer Service Agents to assist in data validation and error correction of car park licence plates to mitigate revenue loss for the carparks.

To be considered for this role, you must demonstrate:

being a self-starter, working with minimal supervision and taking end-to-end ownership of deliverables within tight deadlines in a client focused environment
having attention to detail
being proactive and solution oriented
willingness to learn new systems and procedures quickly, coupled with a passion for continuous improvement
outstanding communication and presentation skills

Responsibilities

a. Data Verification: Conduct thorough review of licence plate data to identify any inaccuracies, discrepancies, or missing data.

b. Error Correction: Cross reference data and update licence plate with correct details displayed from CCTV footage.

c. Communication: Collaborate and share daily updates with Call Centre Manager of any repeat issues with camera accuracy. Use of systems such as daily NOC WIP, LOC8 or any other system (training will be provided).

Skills and Qualifications:

i. Attention to detail and a high level of accuracy in data entry and correction.

ii. Strong organizational and time-management skills.

iii. Excellent communication skills, both written and verbal.

iv. Ability to work independently and collaboratively in a team environment.

v. Familiarity with car park systems and number plate recognition technology is advantageous.

vi. Proficient in using computer software, databases, and related tools.

Working conditions

The role is a combination of onsite and remote and may require evening and weekend shifts. The position may require occasional communication with car park site managers and collaboration with other departments. Flexibility in working hours may be necessary to address urgent correction needs.

If you are a motivated and experienced individual looking for your next opportunity to grow and develop, then we want to hear from you!

JOB FUNCTIONS
Administrative Officers, Apprentice, Call Centre Operator, Help Desk & IT Support Roles

JOB OPEN TO:
Fiji Residents Only