OPERATIONS CLERK – Famous Pacific Shipping NZ Ltd

VACANCY

Famous Pacific Shipping NZ Ltd which is one of the leading Freight Forwarders in Fiji with over 20+ years’ experience. We are looking for dynamic individuals to join our company on the following position:
Operations Clerk (Lautoka)
• Should have an outspoken personality with ability to fluently converse with customers both locally and internationally

The Operations Clerk is responsible for providing administrative and operational support to ensure the efficient day-to-day functioning of the organization. They perform a variety of clerical duties, data entry, and customer service tasks to support the overall operations of the business.

Key Responsibilities:

– Perform data entry and maintain accurate records in the organization’s information systems
– Process incoming orders, invoices, and other operational documents
– Handle customer inquiries and complaints via phone, email, or in-person
– Prepare and distribute reports, presentations, and other operational documents
– Coordinate the shipment and delivery of products or materials
– Maintain inventory records and assist with stock management
– Provide general administrative support, including filing, organizing, and archiving documents
– Assist with the implementation of new procedures or policies
– Collaborate with cross-functional teams to address operational issues
– Suggest process improvements to enhance efficiency and productivity
– Ensure a high level of customer service and satisfaction

Qualifications:

– High school diploma or equivalent; post-secondary education an asset
– 1-2 years of experience in an administrative or customer service role
– Strong computer skills, including proficiency in Microsoft Office Suite
– Excellent organizational, multitasking, and time management abilities
– Effective communication and interpersonal skills
– Attention to detail and accuracy in data entry and record-keeping
– Problem-solving skills and the ability to work independently
– Adaptable to changing priorities and comfortable in a fast-paced environment
– Familiarity with industry-specific software or systems an advantage