PART-TIME TELLER – ANZ Bank

VACANCY

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
About Us
At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role
The Teller is critical to making this happen and will:

• Be accountable for meeting customers’ financial transaction needs;
• Provide exceptional relationship-based service to customers;
• Work with a team that values collaboration and innovation;
• Drive and significantly enhance our customer service experience; and
• Actively spot and refer business opportunities.Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Sigatoka Branch
Role Type: Permanent, Part-time

What will your day look like?

As a Teller, you will:

• Provide our customers with a seamless branch experience by meeting each customer’s end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions
• Provide exceptional customer experience through quality interactions that meet customers’ financial transaction needs at the first point of contact
• Undertake cash management requirements in an accurate and efficient manner in line with bank process and policy requirements
• Work collaboratively with colleagues
• Identify any product that may benefit the customers and refer them on to the relevant person or area of the Bank to help them further

What will you bring?
To grow and be successful in this role, you will ideally bring the following:

• Exceptional time management and customer service skill;
• Excellent written and verbal communication skills;
• Sound understanding of compliance and customer confidentiality;
• A positive attitude with a growth mindset; and

• Attention to detail.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.

But it’s not just our customers who’ll feel your impact. you’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career.

We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can ‘make work, work for them’. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

JOB FUNCTIONS
Customer Service Officer