BUSINESS ANALYST – Pepper Advantage Hub

Key Responsibilities:

• Conduct high quality business analysis and provide clear business requirement documentation
• Proactively engage with the management team within Residential Mortgages to document business improvements and/or issues.
• Elicit and document business requirements with end users and stakeholders.
• Create Business Requirements Documents and Functional Specifications across all departments in the
• Residential Mortgages function.
• Communication of the requirements to IT and support IT implementation.
• Support the deployment of the change.
• Communication to the business / client.
• Assist with solution testing and deployment to production.
• Business Support.
• Proactively identify and escalate opportunities, threats and best practice in order to drive continuous improvement.
• Assist in closing errors raised by identifying root cause.
• Review and approve items requiring CCB approval submitted in JIIRA
• Work closely with the BI team to document reporting requirements.
• Work closely with the Head of Operational Excellence on the coordination of information for the CBI.

Training.

• Provide end user training on request
• Facilitate Knowledge Share sessions across the team

Requirements:

• Candidate needs to be flexible in terms of working hours (Ideally from 8 pm to 5.30 am FJT).
• Recognized IT Qualification (desirable).
• Recognized Business Design / Change Management Certification (desirable).
• Recognized Project Management Qualification.
• Change management skills.
• Significant experience and knowledge of change management principles, methodologies and tools.
• Organized with a natural inclination for planning strategy and tactics.
• Problem solving and root cause identification skills.
• Able to work effectively at all levels in an organization.
• Must be team player and able to work collaboratively.
• Acute business acumen and understanding or organizational issues and challenges.
• Familiarity with project management approaches, tools and phases of the project lifecycle.

Remuneration & Benefits

• Competitive salary package
• Medical benefits
• 24/7 transportation
• Ongoing career development and training
• A secure career with a fast-growing company
• Inclusive workplace culture
• International travel