SALES CUSTOMER SERVICE – Rosie Outsourcing

JOB OVERVIEW

As a Hybrid Sales Customer Service, you will be responsible outbound calls and emails. Your role will be

to follow throuhg on all incomplete orders and enquries, resolve any pre-sale issues, leading to sale

conversions. You will play a crucial role in ensuring our customers have a positive experience.

KEY RESPONSIBILITIES

• Initiate outbound calls to customers and provide assistance with their incomplete orders.

• Respond to customer emails in a timely and professional manner.

• Assist customers with any pre-sale issues, ensuring their concerns are resolved efficiently.

• Handle warranty issues and guide customers through the process.

• Manage live chat interactions, providing real-time support to customers.

• Promote and sell our products, helping customers find the items that best meet their needs.

• Assist customers with delivery queries, ensuring they have all the information they need for a

smooth delivery process.

• Maintain a high level of product knowledge to effectively assist and sell to customers.

• Keep accurate records of customer interactions and transactions.

• Collaborate with team members to ensure a seamless customer experience.

HYBRID ROLE: SALES CUSTOMER SERVICE

REQUIREMENTS

• Previous experience in sales and customer service.

• Excellent communication skills, both written and verbal.

• Strong problem-solving abilities and attention to detail.

• Ability to handle multiple tasks simultaneously and prioritize effectively.

• Friendly and approachable demeanor with a passion for helping others.

• Proficiency in using customer service software and tools.

• Flexibility to occasionally switch and assist the customer service team and overall sales teams.

• Ability to work well in a team environment.

• Ability to work weekends and public holidays.

WORKING HOURS

• 40 hours per week between the hours of 8:30am to 5:30pm Monday to Friday, NZ Time.

• You will be required to work a Saturday shift, in which time off will be allocated based on a

roster.

WHAT WE OFFER

• An attractive salary will be awarded commensurate with skills and experience.

• Opportunities for career progression and learning.

• Medical Care Insurance.

• Health and Wellness Benefit.