GRADUATE TRAINEE – Fiji Airways Nadi, Fiji

Job Description & Skills/Qualifications Required

The Graduate Trainee will be part of the Business Systems team in the Fiji Airways IT Department, gaining hands-on experience in IT business systems, processes, and database management. Through on-the-job training, mentorship, and involvement in real-world projects, the trainee will develop a strong foundation in business systems and contribute to innovative IT solutions within the airline.

Key Responsibilities

• Assist in providing first-level support for business-critical systems, ensuring incidents and service requests are logged and tracked effectively within defined SLAs.
• Troubleshoot basic system issues under senior team guidance.
• Assist in configuring IT business applications for operational needs.
• Learn to identify and escalate complex system issues to senior staff.
• Help design and maintain relational databases, ensuring proper documentation.
• Participate in testing and deploying minor updates to applications.
• Support business process analysis for optimization opportunities.
• Assist in documenting and mapping processes for system integration.
• Assist in coordinating with software vendors for updates and issue resolutions.
• Learn to liaise with internal stakeholders to document business requirements.
• Assist in creating user guides, configuration documents, and system procedures.
• Contribute to training materials and knowledge-sharing activities.
• Stay updated on new tools and trends, especially in the airline industry.
• Assist in proposing innovative solutions for small projects or process improvements.
• Participate in training programs to develop IT and application support skills.
• Engage in mentorship with senior team members and pursue relevant certifications.
• Assist in cross-functional IT projects to gain exposure to diverse technologies.
• Support other IT teams and undertake any other duties as assigned by management.

Qualifications, Skills & Experience

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Demonstrated ability to learn and apply IT concepts, processes, and tools in a dynamic environment.
• Strong problem-solving, analytical, and organizational skills.
• Familiarity with IT systems, database management, or programming concepts (academic or practical experience).
• Excellent verbal and written communication skills, with the ability to interact effectively with diverse stakeholders.
• Ability to work independently, manage multiple priorities, and meet deadlines under pressure.