CUSTOMER CARE CONSULTANT – Pacific Centrecom Fiji Limited

Job Description & Skills/Qualifications Required

About Us

Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7.

Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.

The Role – Customer Care Consultant- TMC (Suva)

Working as part of a vibrant and cohesive team, you will be responsible for:

• Handle inbound and outbound customer calls
• Provide solutions to customer inquiries and concerns
• Follow established scripts and protocols
• Meet performance targets for call volume and quality
• Contribute to a positive team environment

What we’re looking for:

• A customer- focused mindset
• Strong communication and engagement skills
• Previous customer service experience (preferred)
• Strong attention to detail
• Ability to work in a fast-paced environment
• Computer proficiency
• Positive attitude and team-oriented mindset

Remuneration and Benefits

• A secure career with a strong fast-growing company
• Competitive salary package
• Medical Insurance
• Access to discounted travel
• Ongoing career development and training
• Access to outsourced counselling
• Work in a fun and supportive team

Application Process