RESERVATIONS CONSULTANT – Centrecom

VACANCY 

Centrecom – Reservations Consultant

centrecom

Recruitment

About Us

Centrecom Pte Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7.

Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.

The Role – Reservations Consultant – Linguistic Speakers

Able to speak a different language? We have an opportunity for you now! Role will be based in Fiji; applicants can work out of any one of our office locations, that is, Suva, Nadi or Lautoka.
(Position is open for Locals and Expatriates)

Language speakers we are recruiting for right now are:

• Japanese

• Mandarin

• Cantonese

• Korean

• Portuguese

• German

• French

• Spanish

• Dutch

• Italian

Key Responsibilities:

• Ability to provide an exceptional level of customer service to internal and external customers via call/emails

• Proactively think along with the customer to resolve their queries quickly

• Compliance with the Service Level Agreement and focused on customer loyalty

• High attention to detail coupled with demonstrated problem solving and investigation skills

• Confidence dealing with high volumes of wok across different channels (voice, email, messaging/chat)

• Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.

• Ensuing customer satisfaction or referring customers to supervisors as required; and

• Any other duties assigned in addition to this position description, and meeting the respective targets.

Essential Skills & Experiences:

Essential

• Native or fluent in both written & spoken linguist language(s)

• Commitment towards delivering exceptional customer services to internal and external customers via phone and email

• Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances

• Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment

• Previous experience in customer service – would be an added advantage

• Considerable working knowledge of Microsoft Word and Excel

• Exposure or similar experience will be highly regarded

Remuneration and Benefits

• Relocation Support: We offer fully covered repatriation flights from your home county to Fiji, ensuing a smooth transition (for expatriates)

• Work Visa Sponsorship: All costs related to your work visa application will be handled by the company, allowing you to focus on your role and relocation. (for expatriates)

• Housing Allowance (for expatriates)

• Discounted Travel: Take advantage of our staff travel benefit, allowing you to travel domestic or international destinations at a fraction of the cost (for locals and expatriates)

• Medical Insurance (for locals and expatriates)

• A secure career with a strong fast-growing company

• Competitive salary package

• Ongoing career development and training

• Work in a fun and supportive team