Datec (Fiji) Pte Limited ICT CLIENT SERVICE & E-TRANSPORT NORTH Role Purpose: This role will join our IOT Support team and will be responsible for deployment and support of IOT Infrastructure Solutions that includes Structured Cabling, Networking, Security Products and ICT support, from leading Technology vendors in partnership with Datec.
Key Responsibilities
- Provide installation, technical support and troubleshooting assistance for IOT products and solutions to customers.
- Developing a deep understanding of the systems & software used in IOT (E-Transport, PBX, Biometric & Access Control, CCTV) platforms.
- Configure and troubleshoot IP cameras, NVRs, and analytics software.
- Running diagnostic tests, investigating faults, and providing technical support while assisting with the isolation and rectification of structured cabling faults.
- In-depth knowledge of cabling infrastructure terminology for telecom, data, security, and wireless systems.
- Understanding in AutoCAD drawings, with proficiency in managing and troubleshooting CAD files within the context of IOT applications.
- Conduct site surveys and assist in preparing accurate Bills of Materials (BOMs) and project plans.
- Safely and proficiently performing work at heights, including ladder climbing, scaffolding, and use of safety equipment, while installing and maintaining cabling infrastructure.
- Provide training and documentation to customers and internal teams on IoT products, features, and best practices.
- Working closely with the ICT Team, Product Management, Sales & Marketing teams to develop solutions. Provide technical assistance during the pre-sales stage for solutions implemented while working with our product vendors on product implementation.
- Install, configure, and maintain hardware such as desktops, laptops, printers, and mobile devices.
- Set up and support software applications and operating systems (Windows).
- Troubleshoot and resolve technical issues related to IT equipment, applications, and networks.
- Provide first-level technical support to end users in person, via phone, or remotely.
Requirements
- Hold Trade Diploma or Degree qualification in Electrical, Electronics, and Telecommunications and Information Systems or a related field.
- Have a minimum of 2 years’ experience in ICT infrastructure deployment, integration, system migration, project management and support.
- Have Professional IT Certification – CCNA, MCP, 3M, Systimax, Commscope, Dahua, ZKTeco products or similar would be an added advantage.
- Have a clean and valid group 2 driving license.
How to Apply
Deadline: 5.00pm Monday 9th February 2026. How to apply: Submit your current Resume, copy of transcripts and qualifications with a Cover letter on our Recruitment Page through https://jobs.datec.com.fj Alternative application method: You can also forward your applications to jobs@datec.com.fj
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