As a Credit Controller, you will be expected to conduct outbound calling exercises to obtain outstanding credit from the organisations’ debtors by negotiating payment plans with their customers.

A strong sense of empathy, emotional intelligence and exceptional communication skills are needed to succeed in this role.

You will need to have strong communications skills and have had at least 3 years’ experience in a similar role. To be successful in this role you will need to take ownership of the debt and be a strong negotiator whilst being empathetic to the customer’s situations.

You will require the following attributes:

• Polite and articulate phone manner
• Exceptional verbal and written communication skills
• Previous credit control / debt collection experience is a necessity.
• Intermediate MS Excel capabilities
• Strong relationship building skills.
• Able to hit deadlines swiftly