Customer Care Agent  –  Digicel Fiji

We are seeking to recruit highly motivated individuals for the Customer Care Agent roles in our Customer Care Department:

As the Customer Care Agent you will be expected to:

• Respond to all Inbound and Outbound calls in a professional, courteous and efficient manner following organizational processes and guidelines
• Promptly deal with Customer queries, complaints and requests with minimal escalation; via Email and other Digital Channels (Live Chat, Facebook, Twitter, Instagram)
• Help build cooperation with teams, and achieve Departmental objectives, ensuring seamless care for our Digicel Customers.
• Evaluate and provide recommendations encouraging an increased benefit for both customers and the organization.
• Promptly deal with Customer queries, complaints and requests with minimal escalation

To be considered for this role, you must have:-

• Certificate or Diploma in Administration/Management or Front Office with minimum of 1 year experience in a customer services environment.
• Must be Computer Literate
• Good command of English (both written and oral)
• Has a warm approachable manner
• Excellent communication skills
• At least 2 years’ experience in a Customer Service position.

Digicel Fiji (PTE) Limited is an Equal Opportunity Employer