GUEST SERVICES AGENT – Intercontinental Fiji Golf Resort & Spa

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

What is the job:

In this role, you’ll be responsible for all activities relevant to the Front Desk such as the reception, check in and out, rooming of all hotel guests, foreign exchange and assisting on guest inquiries. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact well with guests, colleagues and third parties that reflects highly on the hotel, brand and Company.

What we need from you:

Minimum qualification of certificate III in hospitality with previous 5 star experiences in Front Office or Reservations. To be selected for this role, you must be proficient in the use of PMS Opera, MS Office, and Cash handling.

We’ll reward all your hard work with a great salary and benefits – including a uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.