CUSTOMER SERVICE AGENT – Streamline Business Fiji Pte Limited

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Unleash Your Potential with Streamline Business (Fiji) Pte Limited!

Are you ready to take your career to new heights? Look no further! At Streamline, we offer an incredible opportunity that combines financial success with an enjoyable work environment. Join us and discover a world of growth and fulfillment!

Exciting Benefits That Will Make You Smile!

Competitive salary – Earn a competitive income while doing what you love!
Work in paradise – Our Suva office provides the perfect tropical backdrop for your career adventure!
Unlimited growth potential – Climb the career ladder as we support your development and progress. Who knows it could be overseas!

Your Role: Customer Service Agent

The Customer Service Agent will be responsible for handling a range of customer support-related tasks, ensuring excellence in data capture, online ticket order processing, and communication with Donors and Supporters. The ideal candidate possesses strong listening skills, clear written and verbal communication abilities, and an innate sense of responsibility. This role requires both team collaboration and the ability to work independently with minimal supervision, even in a remote setting.

Key Responsibilities:

Data Entry:
Ensure accurate and timely data entry/capture with a focus on quality output.
Maintain minimal error rates and uphold data integrity standards.

Ticket Order Processing:
Manage online ticket orders, including processing and refunds, ensuring timely and accurate execution.
Communication with Donors and Supporters:
Handle both inbound and outbound calls related to Donors and Supporters, ensuring their queries or concerns are addressed promptly.
Engage customers effectively over the phone, ensuring their needs are met.
Email & Ticketing System Management:
Address customer queries via email and ticketing systems, ensuring swift resolution.
Follow company and team communication procedures, guidelines, and policies diligently.
Time Management & Independence:
Exhibit strong time management skills, ensuring tasks are completed within stipulated timelines.
Work effectively both as a team player and independently, demonstrating the ability to adapt to remote working environments.

Personal Attributes:

Excellent listening skills.
Clear and concise written and verbal communication skills.
Honest, reliable, and demonstrates a high level of integrity.
Friendly persona with a genuine approach to assisting customers.
Punctuality is a must, showcasing commitment and professionalism.
Ability to work under minimum supervision, showing initiative and self-drive.

Desired Experience:

Proven work experience as a customer service agent.
Good PC and keyboard skills.
An understanding of accounting fundamentals will be helpful.