IT ANALYST – THE WORLD BANK

VACANCY

Sector : Information Technology
Appointment Fiji Citizens Only
Description: Do you want to build a career that is truly worthwhile? Join our team. We are looking for a suitable IT Analysttobe based in Suva, Fiji, who will providedirect support for office staff and managing the full range of information technology (Laptops/Desktop support, videoconferencing, communications links, mobile devices, working closely with service teams within ITS and service vendors, and more). This is a Contract appointment of three (3) years and may be renewed based on performance and continued business needs.

Selection Criteria

• Bachelor’s or Master’ s degree with 2 years relevant experience OR equivalent combination of education and experience
• Excellent Windows desktops, VPNs, and Apple mobile devices supporting skills.
• Advanced knowledge and skills in Microsoft suite products, e.g., Office365, Outlook, SharePoint, OneDrive on Mobile and PC, and browser-based applications.
• Advanced skills with virtual meeting tools, including Cisco products, such as WebEx and Jabber, and MS Teams and Zoom.
• ITIL4+ Certification and Experience in performing incident management according to ITIL practices using ServiceNow system and adhering to agreed SLAs and Quality metrics.
• Experience in supporting VIP clients, with the temperament to handle urgent requests.
• Good Communication Skills to Conducting training on IT Products and engage with Clients in a multi-cultural Environment.