CUSTOMER CARE CONSULTANT – Pacific Centrecom Fiji Limited

VACANCY 
JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Key Responsibilities:

Providing an exceptional level of customer service to customers via call, emails and live chat.
Proactively resolve customer queries.
Compliance with the Service Level Agreement and focused on customer loyalty.
Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations.
Ability to find solutions when there are changes in circumstances or requirements.
Strengthening existing customer relationships while building new connections with potential customers.
Interacting & supporting team members around the globe.

Essential Skills & Experience:

Essential

Commitment towards delivering exceptional service.
Attention to detail, combined with strong communication skills.
Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances.
Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat).
Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment.
Previous experience in customer service is essential.
Ability to work in shifts and weekends.
Ability to be compassionate towards customers.

Preferred

At least 1- 2 years of experience in a customer service or hospitality environment is desirable.
Have previous experience working with the fast food industry.
Considerable working knowledge of Microsoft Word and Excel.
Exposure or similar experience will be highly regarded

JOB FUNCTIONS
Call Centre Operator

JOB OPEN TO:
Fiji Residents Only