CLUB INTERCONTINENTAL MANAGER – InterContinental Fiji Golf Resort & Spa

VACANCY 

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED

Our reputation is built on delivering incredible guest experiences. Is it safe in your hands?

We are on the lookout for a talented InterContinental Club Manager who is dedicated to delivering nothing short of incredible moments for our esteemed guests, able to create magical moments and personalized itineraries that leave a lasting impression.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements.
Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner
Keeping close contact with guests for feedback, complaints, and compliments – and following it up
Managing, recording, and resolving guest or customer complaints promptly
Keeping other operating departments in the loop with important guest relations matters – from Food and Beverage and Maintenance to Housekeeping and Front Office
Oversee daily financial auditing of Club InterContinental.
Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met. Use company systems and processes to maximise revenue. Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.
Promote teamwork and quality service through daily communication and coordination with other departments.
Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts.

What We need from you:

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration.
3 years of Front Office/Guest Service experience including management experience.
Must speak fluent English. Other languages preferred but not mandatory.
Preferred someone with Opera knowledge.
Valid group 2 driving license
Problem solving, reasoning, motivating, organizational and training abilities are used often.
Flexibility; due to the nature of the hospitality industry. you may be required to work nights, weekends, and/or holidays.
What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a medical cover, term life insurance, birthday leave, community service leave, paternal leave, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

JOB FUNCTIONS
Guest Services

JOB OPEN TO:
Fiji Residents Only

OTHER INFORMATION (ATTACHMENTS)
Job Advert – Club InterContinental Manager.pdf