BUSINESS ANALYST – Pepper Advantage Hub

VACANCY

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED

Pepper Advantage Hub (Fiji) is seeking a talented Business Analyst to form a critical part of the Data & Analytics team. This role is an excellent opportunity for a person with financial services background to join our team and directly drive business performance improvement through creating accurate predictions of customer behaviour that the business act upon.

Key Responsibilities:

Conduct high quality business analysis and provide clear business requirement documentation.
Proactively engage with management team within Residential Mortgage to document business improvement and/or issues
Elicit and document business requirements with end users and stakeholders.
Create Business Requirements Documents and Functional Specification across all department in the Residential Mortgages function.
Communication of the requirements on IT and support IT implementation
Support the deployment of the change.
Communication to the business/ client.
Assist with solution testing and deployment to production.
Business Support.
Identify and escalate opportunities, threats and best practice in order to drive continuous improvement.
Assist in closing errors raised by identifying root cause.
Review and approve item requiring CCB approval submitted in JIRA.
Work closely with BI team to document reporting requirements.
Work closely with the Head of Operation Excellence on the coordination of information for the CBI.
Training.
Provide end user training on request.
Facilitate Knowledge Share sessions across the team.

Skills and experience required:

3rd Level Qualification
Recognised IT Qualification (desirable).
Recognised Business Design / Change Management Certification (desirable).
Recognised Project Management Qualification (desirable).
Change management skills.
Significant experience and knowledge of supporting transformational change in a Retail mortgage servicing business.
Experience and knowledge of change management principles, methodologies and tools.
Organized with a natural inclination for planning strategy and tactics.
Problem solving and root cause identification skills.
Able to work effectively at all levels in an organization.
Must be a team player and able to work collaboratively.
Acute business acumen and understanding of organizational issues and challenges.
Familiarity with project management approaches, tools and phases of the project lifecycle.

Remuneration & Benefits

Competitive salary package.
Medical benefits.
24/7 transportation.
Professional development and career advancement.
A secure career with a fast-growing company.
Inclusive workplace culture.

JOB FUNCTIONS
Analysts

JOB OPEN TO:
Fiji Residents Only