CALL CENTRE TEAM LEADER – Vuvale Outsourcing, a BDE Group company

VACANCY

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Vuvale Outsourcing in Suva City is looking for an Experienced Call Centre Team Leader to join their 40-person team.

In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 40-strong Vuvale team, but also part of an overall international team.

The ideal candidate will be a strong communicator with a minimum of 12 months of previous experience as a Team Leader in an Australia / New Zealand-facing call center and have experience in a Finance or Lending Company.

DETAILS

Location: Suva, Fiji
Basis: Permanent Full-time
Roster: Monday to Friday 10 am – 7 pm

RESPONSIBILITIES

· Lead a team of agents.

· Support agents with questions or concerns

· Train or retrain team members as required.

· Take escalated calls from customers.

· Conduct call quality reviews/performance appraisals

· Assist with roster management.

· Generate and provide reports to management in written form and in-person / web meetings.

· Work with management to implement a program of continual improvement.

· Various other tasks identified by management.

Requirements

EXPERIENCE / SKILLS

Experience in an Australian Call Centre, or similar environment.

Experience in a Finance Company.

Experience with Lending.

Outstanding communication skills, both on the phone and by email.

A highly enthusiastic and energetic approach.

Able to work independently with a remote team in Australia.

Solid computer skills.

Experience adhering to various credit and privacy requirements.

Interviews commence immediately.

JOB FUNCTIONS

Call Centre Operator, Customer Service Officer

JOB OPEN TO:

Fiji Residents Only