TRAINEE IT SUPPORT ENGINEER – GEM IT Solutions

VACANCY

GEM IT Solutions is a Leading Technology provider in Fiji.
We are looking for dynamic, highly competent and self-motivated persons to join our IT Team for the following role:

•Trainee IT Support Engineer

Key Responsibilities:

– Respond to user requests and inquiries regarding hardware, software, network, and other IT-related issues through various communication channels (phone, email, ticketing system).
– Assist in the diagnosis and troubleshooting of technical problems, including computer hardware, operating systems, application software, network connectivity, and peripheral devices.
– Learn to provide step-by-step instructions and guidance to users to help them resolve issues independently whenever possible.
– Escalate complex or unresolved issues to senior IT support engineers or the appropriate team members for further investigation and resolution.
– Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in the IT ticketing system.
– Gain hands-on experience in the installation, configuration, and testing of new hardware and software, under the supervision of experienced engineers.
– Contribute to the development and maintenance of IT policies, procedures, and user guides to improve the efficiency and consistency of IT support.
– Participate in IT projects and initiatives, as needed, to enhance the organization’s technology capabilities.
– Demonstrate a willingness to learn, adapt, and expand technical knowledge to keep up with the latest technology trends and best practices.

Qualifications and Skills:

– Associate’s or bachelor’s degree in Computer Science, Information Technology, or a related field.
– Limited or no prior experience in a technical support or IT engineering role.
– Strong interest and passion for technology, with a desire to learn and grow in the IT field.
– Basic understanding of computer hardware, operating systems, and software applications.
– Excellent problem-solving and analytical skills, with the ability to quickly identify and investigate technical issues.
– Effective communication and interpersonal skills, including the ability to explain technical concepts to non-technical users.
– Proficiency in using basic IT tools and software, such as remote access software and ticketing systems.
– Ability to work collaboratively as part of a team and follow the guidance of senior IT professionals.
– Adaptable and eager to learn new technologies and methodologies.

Training and Mentorship:

– Comprehensive on-the-job training program, including shadowing experienced IT engineers and hands-on learning opportunities.
– Mentorship from senior IT support engineers to develop technical skills and troubleshooting expertise.
– Opportunities for ongoing training, certifications, and professional development to enhance knowledge and career growth.

Compensation and Benefits:

– Competitive entry-level salary with opportunities for advancement.
– Comprehensive benefits package, including health insurance, retirement plan, paid time off, and opportunities for professional development.