DUTY MANAGER – Mantaray Island Resort

VACANCY

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
We are seeking a highly motivated and organized individual to join our team as a Duty Manager at Mantaray Island Resort.

Responsibilities:

Supervise and coordinate daily operations to ensure efficiency and excellence in service delivery.

Manage and lead a team of employees, providing guidance, training and support.

Handle customer inquiries, complaints, and feedback in a professional and timely manner.

Monitor and maintain quality standards, cleanliness, and safety protocols.

Assist in the development and implementation of operational policies and procedures.

Collaborate with other departments to optimize overall business performance.

Oversee opening and closing procedures, including cash handling and security protocols.

Conduct regular staff meetings and training sessions to ensure continuous improvement.

Foster a friendly and inviting atmosphere.

Maintain high standards of professionalism and customer service.

Requirements:

Previous experience in a supervisory or managerial role is preferred.

Strong leadership and interpersonal skills.

Excellent communication and customer service abilities.

Problem-solving and decision-making capabilities.

Ability to work flexible hours, including weekends and holidays.

Proficient in MS Office and other relevant software.

Positive and friendly attitude with a strong work ethic.

Attention to detail and a commitment to excellence.

JOB FUNCTIONS
Duty Manager

JOB OPEN TO:
Fiji Residents Only