DUTY MANAGER/GUEST EXPERIENCE MANAGER – Royal Davui Island Resort

VACANCY

Job Description & Skills/Qualifications Required
The Duty Manager at Royal Davui Island Resort is responsible for overseeing the day-to-day operations of the resort, ensuring an exceptional guest experience, and maintaining the highest standards of service. This role requires strong leadership, excellent communication skills, and the ability to manage multiple tasks efficiently.

Key Responsibilities:
Guest Services:
Ensure all guests receive a warm welcome and personalized service throughout their stay.
Handle guest inquiries, complaints, and requests promptly and professionally.
Oversee the check-in and check-out processes to ensure smooth and efficient operations.
Coordinate with other departments to fulfill guest needs and enhance their experience.
Operations Management:
Supervise daily resort operations, including front desk, housekeeping, food and beverage, and activities.
Monitor and maintain high standards of cleanliness, maintenance, and safety throughout the resort.
Ensure compliance with all resort policies, procedures, and regulations.
Assist in managing staff schedules, ensuring adequate coverage for all shifts.
Team Leadership:
Lead, motivate, and mentor a team of resort staff, fostering a positive and productive work environment.
Conduct regular training sessions to enhance staff skills and knowledge.
Address staff performance issues promptly and professionally, providing feedback and support as needed.
Promote teamwork and effective communication among all departments.
Staff Liaison:
Act as the primary point of contact between staff and management, facilitating clear and open communication.
Address staff concerns and issues, escalating to senior management when necessary.
Foster a supportive and inclusive work environment, ensuring staff feel valued and heard.
Coordinate team meetings and briefings to ensure staff are informed of resort updates and policies.

Qualifications:

Proven experience in a similar role within the hospitality industry, preferably in a luxury resort setting.
Strong leadership and management skills, with the ability to motivate and develop a diverse team.
Excellent interpersonal and communication skills, both written and verbal.
High level of organizational and multitasking abilities.
Proficiency in using hotel management software and other relevant computer applications.
Ability to remain calm and professional under pressure.
Flexibility to work various shifts, including weekends and holidays.

Benefits:

Competitive salary and benefits package.
Accommodation and meals provided.
Opportunities for professional growth and development.

Job Functions
Duty Manager, Guest Services