NIGHT AUDITOR – Crowne Plaza

What is the job?

Our hotels never sleep. So, we’re looking for a Night Auditor to provide customer service support, balance the books and perform other essential accounting tasks to help us stay one step ahead of tomorrow during our late-night shifts.

A little taste of your day-to-day:
Every day is different at IHG, but you’ll mostly be:

• Be the warm welcome that kicks off a memorable guest experience.
• Checking guests in, out and managing any wake-up call requests.
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
• Up-sell rooms where possible to maximize hotel revenue.
• Answering phones and dealing with overnight guest queries
• Welcome guests in a friendly, prompt and professional manner.
• Handle cash and credit transactions.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures.
• Running night audit property management systems or manual equivalents.
• Performing other duties such as concierge services and special guest requests.
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
• Take pride in your appearance and place as a brand ambassador.
• Always know what events and activities are on the day’s schedule.
• Jump into other ad-hoc duties when your colleagues need your help.

  What we expect from you:

1. Must be fluent in spoken and written English.
2. Working knowledge of hotel property management systems like Opera beneficial.
3. Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
4. Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
5. Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic math and computers.
6. Flexibility – night, weekend and holiday shifts are all part of the job.
7. You’ll have a high school diploma or qualification. A university degree would be a bonus, but not essential.
8. Experience – ideally, you’ll have spent at least one year in a front desk or guest service position, specifically as a Night Auditor in a 5-star resort setting preferred.
9. Strength – sometimes you’ll need to lift, push and pull big objects up to (23 kg). This can involve bending and kneeling.
10. Accounting and mathematics skills for accurate auditing and payment processing.
11. Cash handling experience for counting and securing bank and processing cash payments.
12. Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and other colleagues.

How do I deliver this?

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

In return we’ll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.

Most importantly, we’ll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.