JAPANESE SPEAKING TOUR COORDINATOR – HIS Oceania

Job Description & Skills/Qualifications Required

A great opportunity exists for a dynamic and motivated Japanese Speaking Tour Coordinator on a full-time basis to join H.I.S. (Fiji) Pte Limited, which is part of the Oceania regional subsidiary of H.I.S. Co., Ltd, one of Japan’s leading travel organisations (https://his-oceania.co/). The company’s philosophy is to contribute to the advancement of world peace and mutual understanding by increasing people’s knowledge in the world through tourism, thereby overcoming the differences of nationality, race, culture, and religion.

As a Japanese Speaking Tour Coordinator you will process tour enquiries and bookings for travel arrangements including airline tickets, coach bookings, accommodation, day tours, car hire, transfers and travel insurance; working over the telephone and online.

Responsibilities are, but not limited to:

• Answer queries from travel agents and offer suggestions on tours, travel routes, accommodation and local customs

• Provide literature and information on local tours and places of interest

• Discusses transport availability and cost

• May arrange tickets for travel and accommodation and collect payment; and

• May assist travel agents in preparing itineraries for tourists

• Liaising with external stakeholders

• Creating and submitting tariffs to overseas branches and to Japan planning sections

To be considered for the position, the candidate must have the following:

• Fluency in the Japanese language;

• A deep understanding of Japanese customs and business etiquette;

• Minimum 12 months in an inbound tour operator, would be preferable, but not essential

• Excellent communication skills, written & verbal, with good phone manner.

• Sound sense of business, with an interest in customer service delivery

• Strong administration/organisational skills with familiarity of Microsoft Suite

• Strong attention to detail

• Ability to prioritize tasks and manage time effectively

• Ability to effectively work as part of a team and follow direction

All further training will be provided for the successful candidate.