CUSTOMER CARE CONSULTANT – Pacific Centrecom Fiji Limited

Job Description & Skills/Qualifications Required

About Us

Pacific Centrecom (Fiji) Limited is a joint venture organization that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outsourcing contact centre and back-office services to both local and international clients 24/7.

Our “Centre of Excellence” has engaged state-of-the-art technology to ensure the highest quality of customer service can be achieved and sustained into the future.

The Role – Customer Care Consultant – Suva

We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long term career in a growing organization then we would like to help you in developing your career:

• Providing an exceptional level of customer service to customers via call, emails and live chat.
• Proactively resolve customer queries
• Compliance with the Service Level Agreement and focused on customer loyalty
• Ability to deal with sensitive/emotive situations while identifying and fulfilling the customers’ needs.
• Achieving sales of our core products, for direct bookings while enhancing each experience by upselling on a range of products, services and destinations.
• Ability to find solutions when there are changes in circumstances or requirements.
• Strengthening existing customer relationships while building new connections with potential customers.
• Interacting & supporting team members around the globe.

Essential Skills & Experiences:

Essential

• Commitment towards delivering exceptional service
• Attention to detail, combined with strong communication skills
• Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
• Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
• Ability to work independently and as part of a team, and collaborating effectively in a virtual team environment
• Previous experience in customer service is essential
• Ability to work in shifts and weekends
• Ability to be compassionate towards customers

Preferred

• At least 1- 2 years of experience in a customer service or hospitality environment is desirable
• Have previous experience working with the fast paced industry
• Considerable working knowledge of Microsoft Word and Excel
• Exposure or similar experience will be highly regarded

Remuneration and Benefits

• A secure career with a strong fast-growing company
• Competitive salary package
• Medical Insurance
• Access to discounted travel
• Ongoing career development and training
• Work in a fun and supportive team