IT SUPPORT AND MANAGEMENT SPECIALIST – GO2 Solutions

Job Description & Skills/Qualifications Required

GO2 Solutions, a locally owned company, provides a comprehensive array of Managed Services, Service Desks, and Business Processes that organisations seek to outsource.

We seek an energetic IT Support and Management Specialist with a solid technical background, excellent customer service skills and detail-oriented.

Work Type: FullTime for Fiji Citizens only.

Working Hours: Monday to Friday according to Australian Eastern Standard Time (AEST), incurring after hours when required.

Role Overview:
An IT Support and Management Specialist will manage and maintain customers’ printer systems, ensure timely software installation and reinstallation, and support various IT-related and printer issues. The role involves regular customer communication, data entry, and coordination with administrative and technical teams.

Key Responsibilities:
The successful applicant will be managing and supporting the following:

•   Customer Notification and Software Installation.
•   Contract Management and Manual Meter Reading.
•   Consumable Management.
•   Invoicing and Financial Management.
•   Remote Printer Deployment.
•   Print-Related Issue Resolution.
•   Scan Setup and Troubleshooting.
•   Printer Driver Management.
•   Network Connection Troubleshooting.
•   Customer Service and Technical Support.
•   General IT Support.

 
Qualifications, Experience & Skills:

•   Diploma/Degree in Information Technology or relevant field.
•   1+ years of experience working with various makes and models of printers, printing technology, or similar roles.
•   Strong technical skills, particularly in printer and IT Support.
•   Practical problem-solving skills for troubleshooting various printer and IT issues.
•   Well-developed communication skills to effectively interact with users and provide clear instructions.
•   Customer-focused solid attitude with a commitment to meeting and exceeding customer needs.
•   Pay high attention to detail and accuracy, specifically in invoicing and data entry tasks.
•   Ability to manage multiple tasks and priorities efficiently.
•   An open mind to learning and a proactive approach to developing your skills.