CLUB ATTENDANT – InterContinental Fiji Golf Resort & Spa

Job Description & Skills/Qualifications Required

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

The Club Attendant plays an integral role to support the well care of the Club InterContinental guest and the wider hotel team, and your day to day will include:

• Mise en Place and Food Preparation
• Assist with receiving and storage of goods
• Clean and maintain equipment and premises
• Maintain hygienic standards and procedures
• Assist with the preparation of functions and service
• Assist with cellar operations
• Assist with the preparation of an outlet for service including:
• Cleaning of equipment
• Sorting of stores equipment
• Cleaning and maintaining glassware for service
• Cleaning and maintain flatware for service
• Cleaning and maintain chinaware for service Preparing waiter stations
• Preparing buffet service
• Preparing service equipment and materials
• Assisting with table preparation
• Mini Bar duties including:
• Filling mini-bar trolleys
• Checking used stock against issued stock
• Replacement of stock in accordance with mini-bar procedure
• Recording of replacement of stock
• Billing procedures in line with hotel policy
• Ordering of mini-bar items
• Storing of mini-bar items
• Establishes and maintains effective employee working relationships
• Attends and participates in daily briefings and other meetings as scheduled
• Attends and participates in training sessions as scheduled
• Actively informs guests of product options and offering
• Always takes a diligent and pro-active approach to guest care and service.
• Is personally available to assist any area of the hotel as required if available to do so
• All other duties assigned by Club Supervisor

What we need from you

To be successful in this role, you will need:

• Experience – you have worked in a similar or Food & beverage role in a hotel property.
• Problem solving skills – be able to handle guest issues efficiently and effectively. This includes clear communication, accountability, prompt resolution.
• Flexibility – nights, weekends and public holiday shifts are all part of the roleFlexibility – Availability to work shifts across a 7 day roster including weekends and public holidays.
• Able to multi-tasks and ability to handle stressful situations.
• Detail – a great eye for detail and wanting everything to be placed perfectly in its place.
• Class 2 drivers License is a must

How do I deliver this?

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a medical cover, term life insurance, birthday leave, community service leave, paternal leave, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.