BARTENDER – InterContinental Fiji Golf Resort & Spa

Job Description & Skills/Qualifications Required

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

• Deliver Beverage service of high standard and in accordance with departmental standards and procedures to ensure consistency across all outlets.
• Provide effective service ensuring guests are greeted, seated and served.
• Preparation of Bar and Lounge Services area ensuring clean equipment, polished glassware, proper lighting, appropriate music and readiness of outlet for service and guest comfort
• Make sure all bar equipment is in operational condition and regularly cleaned. 
• Ensure all bar facilities are properly stocked to anticipated business volume.
• Notify engineering immediately of any maintenance and repair needs. 
• Establish and achieve quality and guest satisfaction goals.
• Help guests with their requests and complaints, ensuring you maintain a high level of guest satisfaction. 
• Analyse guest insights to identify and meet customer expectations and build on guest loyalty. 
• Regularly communicate with guests to ensure expectations are met and adhere to patron care standards.
• Make sure food and drinks are secure and stored safely – always keep stock replenished to minimize waste. 
• Handle beverage inventory procedures.
• Determine minimum and maximum stocks for all beverage, material, and equipment. 
• Participate in a local community activity at least once per annum.
• Ensure OHS standards and procedures are in place and staff receives the relevant training and refresher training for updating knowledge on hazards, operating procedures, use and maintenance of equipment and emergency response procedures.
• Other ad-hoc duties – unexpected moments when we must pull together to get a task done. 

What we need from you

• Experience – you have worked in a similar or Food & beverage role in a hotel property.
• Problem solving skills – be able to handle guest issues efficiently and effectively. This includes clear communication, accountability, prompt resolution.
• Flexibility – nights, weekends and public holiday shifts are all part of the role Flexibility – Availability to work shifts across a 7-day roster including weekends and public holidays.
• Able to multi-tasks and ability to handle stressful situations.
• Detail – a great eye for detail and wanting everything to be placed perfectly in its place

How do I deliver this?

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a medical cover, term life insurance, birthday leave, community service leave, paternal leave, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.