FRONT OFFICE CLERK – Mantaray Island Resort

Job Description & Skills/Qualifications Required

Front Office Clerk- Island Based Position 

Join Our Front Office Team at Mantaray Island Resort!

Are you ready to be part of a team that defines exceptional customer service and takes pride in setting the gold standard in the Tourism Industry? At Mantaray Island resort, we are more than just a company; we are a family committed to delivering unforgettable experiences. Join us as a Front Office Clerk and become the welcoming ambassador of our tropical paradise. 

As a Front Office Clerk, you will play a crucial role in ensuring a positive first impression for our clients. Your primary responsibilities will include: 

• Greeting and welcoming clients and visitors with a warm and friendly manner. 
• Managing the front desk area and maintaining a neat and organized workspace.
• Taking bookings/ reservations of guests.  
• Answering phone calls and directing them to the appropriate personnel. 
• Assisting with client inquiries and providing information about our services. 
• Handling mail and package deliveries. 
• Maintaining office supplies and ordering as needed. 
• Collaborating with team members to provide administration support. 

Required skills and pre- qualifications for the jobs are as follows:                      

1. High school diploma or equivalent. 
2. Must have experience in a Resort/Hotel Front Office.
3. Excellent communication and interpersonal skills. 
4. Professional appearance and a customer-oriented attitude.
5. Must be fluent in spoken English and possess the ability to work in a team.
6. Strong organizational and multitasking abilities. 
7. Proficiency in using office software and equipment. 
8. Experience in using reservation and booking software/ systems is a plus.
9. Honest & Flexible with a “Can Do” Attitude.