HOUSEKEEPING COORDINATOR – InterContinental Fiji Golf Resort & Spa

Job Description & Skills/Qualifications Required

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Do you see yourself as a Housekeeping Coordinator at InterContinental Fiji Golf Resort & Spa?

Your day to day

Every day is different, but you’ll mostly be:

• Assign rooms for cleaning, pick up and turndown for room attendants.
• Issue keys and equipment to room attendants and log all guest requests and dispatch appropriate personnel to ensure that the request is satisfied immediately.
• Duties include restocking room attendant caddies in preparation for the next shift and taking inventory, noting information of all supply needs to be ordered the next day.
• You will ensure the office is properly stocked with all office supplies including logs, guests’ amenities, and stationary items.
• Ensures forwarding and receiving of all information pertaining to the department to maintain set standards and achieve guest satisfaction.
• Answering phones and dispatching staff to satisfy all guests requests and producing room attendants and houseperson assignments.
• Receives, records, and distributes various reports.
• Receives, records, and transmits guest requests accurately
• Attends meetings and training sessions as required
• Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
• Instead of restocking caddies replace with restocking supplies.
• Including handling, logging and dispatching Lost and Found adhering to Lost and Found Procedures to either finders or owners.
• Ensuring all Department Mobile Phones and iPad are charged and accounted for daily.
• All buggy keys and room master keys are signed in and out of the office daily. All logs are updated and filed correctly each day 
• All trackable items such as Special Pillows, Bath Ritual USB Items, Highchair etc are traced according.
• Adheres to Housekeeping standards and procedures and enforces same
• Report guest complaints to Executive Housekeeper or delegate immediately.

What we need from you

To be successful in this role, you will need:

• High School Diploma or equivalent plus 1-2 years housekeeping experience with administrative experience preferred Must be detail-oriented and have ability to multi-task.
• Ability to be efficient and productive in a luxury, fast-paced environment.
• Enjoy working with people and possess a friendly and outgoing personality.
• Excellent communication, listening and computer skills including MS Office
• Problem solving skills – be able to handle guest issues efficiently and effectively. This includes clear communication, accountability, prompt resolution.
• Flexibility – nights, weekends and public holiday shifts are all part of the role.
• This job requires ability to perform the following: carrying or lifting items weighing up to 25 kg, communicating with customers, employees, and third parties, use a keyboard to generate correspondence, reports etc., handling objects, products and computer equipment, bending, stooping and kneeling.

How do I deliver this?

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a medical cover, term life insurance, birthday leave, community service leave, paternal leave, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.