DIRECTOR OF SALES – InterContinental Fiji Golf Resort & Spa

Job Description & Skills/Qualifications Required

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Do you see yourself as a Director of Sales – Luxury & Leisure for InterContinental Fiji Golf Resort & Spa at Natadola Bay?

Your day to day

We are looking for enthusiastic and professional team players who know how to deliver great service and exceed guest expectations. Ideally you will:

• Help guests – you’ll be happy to help if someone needs assistance with a request or complaint   
• Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance their guest experience   
• Develop and maintain relationships with key clients and external contacts in order to produce transient business, mainly from luxury and leisure segments
• Schedule leisure customer activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients  
• Act as main point of contact for site inspections and familiarization plans for luxury travel agents and leisure partners
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests 
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance  
• Train colleagues to make sure they hit hotel revenue goals to the standards we expect and have the tools they need to work effectively.
• Drive a great working environment for teams to thrive – connect departments to create sense of one team   
• Develop and maintain great working relationships with key clients and external contacts to increase revenue  
• Manage sales plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for the luxury and leisure market segments
• Assist in the annual budgeting and monthly forecasting process by developing and/or maintaining pipeline management tools and statistics.
• Direct and manage the forecasting process in conjunction with IHG Revenue Services to ensure accurate, timely and complete information.
• Compile and/or direct the preparation of reports pertaining to the operation of the Sales Department to include, but not limited to the annual and monthly forecast
• Actively participate in the completion and preparation of the annual Sales & Marketing Plan, quarterly updates, and the property’s annual budget.
• Develop and maintain relationships with key hotel partners, travel agents, consortia, wholesalers and associations
• Work closely with regional Luxury & Lifestyle Sales Directors to increase exposure and showcase the property with potential clients
• Increase revenue with market strategies, offerings and networking through attending local and international trade shows, sales trips and networking events where required representing the property
• Work closely with Tourism Fiji in the leisure traveler space to generate market visibility and increase market share

What we need from you

To be successful in this role, you will need:

• Bachelor’s degree / higher education qualification / equivalent in marketing or related field 
• Five or more years of experience in a hospitality or hotel sales and marketing setting with direct supervisory experience over a sales and marketing team
• Strong knowledge of local businesses and business trends required 
• High level of written and verbal Business English. Other language will be an advantage

How do I deliver this?

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a medical cover, term life insurance, birthday leave, community service leave, paternal leave, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. 

So, join us and you’ll become part of our ever-growing global family.