ASSISTANT QUALITY ASSURANCE & PROCESS IMPROVEMENT OFFICER – Carpenters Fiji PTE Limited

Job Description & Skills/Qualifications Required

Carpenters Shipping is a well-established shipping & forwarding Agency and heavy transport and logistics business. We are seeking to employ experienced and proactive individuals for the Assistant Quality Assurance & Process Improvement Officer position to be based in Suva.

Key Duties:

• SOP development and management.
• Ensure SOPs are accessible, understood, and followed by all employees.
• Monitor and maintain compliance with ISO standards throughout Carpenters Shipping.
• Conduct internal audits to identify non-conformities and implement corrective actions.
• Identify opportunities for process improvement through data analysis, feedback, and benchmarking.
• Establish and implement quality control measures to ensure our services meet customer expectations.
• Gather and analyze customer feedback to identify areas for improvement.
• Work with departments to address customer complaints and concerns.
• Implement measures to enhance customer satisfaction and loyalty.

Requirements:

• Bachelor’s degree in Quality Management, Business Administration, or a related field.
• 2-3 years of experience in the same role.
• In-depth knowledge of ISO standards and quality management principles.
• Good oral and written communication skills.
• Effective organizing skills and the ability to work within a busy team.
• Ability to provide prompt and courteous customer service.
• Ability to follow instruction and give attention to detail.
• Ability to work both independently and within a team environment.