Required skills and pre- qualifications for the jobs are as follows:
- High school diploma or equivalent; a Bachelor’s degree is a bonus.
- Previous experience in customer service or sales, preferably in the Tourism Industry.
- Familiarity with OTA platforms (Online Travel Agencies) and Wholesalers.
- Excellent communication skills in English (spoken and written).
- Basic knowledge of reservation systems/software.
- Strong organizational and multitasking skills.
- A proactive attitude with a focus on delivering exceptional customer service.
- MYOB knowledge is an advantage.
- Willingness to work flexible hours, including weekends and holidays.
Roles and Responsibilities:
- Support the Reservation Sales Officer in managing inquiries via phone, email, and other channels.
- Provide accurate and helpful information about our products and services.
- Assist customers in selecting suitable options based on their needs.
- Process reservations, bookings, and cancellations with precision.
- Upsell additional services to optimize revenue opportunities.
- Help maintain updated reservation records and generate reports.
- Perform general administrative tasks as needed.
More Information
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Job Application Details
APPLICATION DETAILS
If you’re passionate about customer service, eager to contribute to the tourism industry, and want to be part of our dedicated team, we’d love to hear from you! Please send the following to vacancy@mantarayisland.com: A recent photo A detailed CV, including referees A cover letter (No certificates needed unless requested.) Include a telephone contact in your application. Applications close 18 February 2025
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