RESERVATIONS SUPERVISOR – Crowne Plaza Fiji Nadi Bay Resort & Spa

Job Description & Skills/Qualifications Required

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world’s largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe. 

At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you’ll find a team who are people-first, professional and inclusive. 

If you are confident, positive, inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza. 

What is the job?

We’re looking for a Reservations Supervisor to take ownership of delivering exceptional first impressions – to provide exceptional product and service within the brand operating standards.

A little taste of your day-today:

Every day is different, but you’ll mostly be:

• Assist in the daily operations of the Reservations Department.
• Ensure that all correspondence and reservations are recorded and entered into Opera accurately and promptly and that all reservations are made in line with current rates in order to achieve optimum average rate and yield.
• Supervise and ensure that all reservations team correspondence and guest contact is handled in a professional manner within 24-hour turnaround time.
• Ensure that IHG policies and procedures governing the reservations department are adhered to.
• Supervise the effective and accurate operation of all group reservations and FIT’s.
• Review the daily reports to ensure reservations are accurate and complete any necessary follow up.
• Ensure all reservations have an acceptable method of payment, deposits are charged where appropriate, and that this is noted in the booking.
• Ensure all rate loading requests are actioned in Opera and the rates database within 24-hour turnaround.
• Communicate new and current rates and any inclusions they may have, to the Reservations & Front Office teams, and ensure rates database is kept up to date and accurate.
• Ensure that guest history is accurately maintained and utilized.
• Ensure VIP guests including our Loyalty Members are marked in the system and that any guest special requests are marked and followed through.
• Ensure all Groups are contracted.
• Ensure group bookings are entered correctly and follow up on quotations/contracts, deposit payments, routing instructions, and all information is passed on to relevant departments. For example, F&B in the event of meal requirements.
• Complete end of month sales report.
• Prepare weekly sales strategy reports.
• Work closely with Reservations Manager on manpower planning and management needs.
• Work closely with Reservations Manager in the preparation and management of the Department’s budget.

What we need from you:

• Diploma in Hotel Management, Business Administration, or related field preferred.  
• 5 years related experience or 2 years reservations/front office experience as Supervisor role, or an equivalent combination of education and experience.
• Very good command of English.

What we offer

In return we’ll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.

Most importantly, we’ll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.