ASSISTANT GENERAL MANAGER – Paradise Cove Resort

Goolma Ltd which operates Paradise Cove Resort, Blue Lagoon Beach Resort & Octopus Resort is seeking applications from a range of qualified and experienced professional candidates for the following position:

Assistant General Manager

The Assistant General Manager is a key leadership role is responsible for overseeing daily operations and managing all aspects of customer service within the resort. This position requires a versatile and hands-on leader, capable of driving operational excellence while fostering a positive and productive workplace culture. You will assist the General Manager in implementing strategic initiatives that align with the resort’s goals and values. The role will require you to relieve the Assistant General Managers for all our three (3) Resorts: Paradise Cove Resort, Octopus Resort and Blue Lagoon Beach Resort.

Responsibilities

• Support the General Manager in overseeing all operational aspects of the resort, including guest services, housekeeping, food & beverage, and maintenance departments.
• Assist with managing and coordinating departmental heads and staff, ensuring smooth day-to-day operations.
• Monitor and maintain guest satisfaction, ensuring high-quality service standards are met consistently.
• Review and analyze operational performance metrics, making recommendations for improvements.
• Support the General Manager in planning, budgeting, and resource allocation.
• Handle guest complaints and concerns in a timely, professional, and efficient manner.
• Assist in the development and implementation of marketing and promotional strategies.
• Manage the health, safety, and well-being of guests and staff, ensuring compliance with all relevant health and safety regulations.
• Support the General Manager in overseeing all operational aspects of the resort, including guest services, housekeeping, food & beverage, and maintenance departments.
• Assist with managing and coordinating departmental heads and staff, ensuring smooth day-to-day operations.
• Monitor and maintain guest satisfaction, ensuring high-quality service standards are met consistently.
• Review and analyze operational performance metrics, making recommendations for improvements.
• Support the General Manager in planning, budgeting, and resource allocation.
• Handle guest complaints and concerns in a timely, professional, and efficient manner.
• Manage the health, safety, and well-being of guests and staff, ensuring compliance with all relevant health and safety regulations.

Requirements

• Proven experience in hotel/resort management, with a background in human resources.
• Strong leadership and interpersonal skills with the ability to manage diverse teams.
• In-depth knowledge of HR policies, labor laws, and best practices.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work under pressure in a fast-paced, dynamic environment.
• Strong attention to detail and a commitment to maintaining high standards.
• Experience with budget management and cost control.
• Proficiency in MS Office and HR management software.
• A degree in Hospitality Management, Human Resources, or a related field is preferred.

Attractive remuneration package will be offered to the successful candidate.