RESERVATIONS CONSULTANT – South Sea Cruises Group

South Sea Cruises Group (SSCG) is Fiji’s most experienced and award-winning cruise operator offering a range of award-winning products and services throughout the stunning Mamanuca & Yasawa Islands. South Sea Cruises operates a modern fleet of fast catamarans, an overnight cruise ship, a modern sailing catamaran, several speed boats, and tender boats as well as Fiji’s two most popular day trip islands.

We are looking to recruit detail-oriented Reservations Consultants to join our dynamic reservations team at South Sea Cruises, Port Denarau. The Cruise Centre operates from 7am to 8:30pm daily.

Key Responsibilities:

• Meet and Greet customers at check-in.
• Respond to internal and external inquiries via e-mail, phone, skype chat, whats app and face to face
• Provide solutions and alternative suggestions to customer feedback within suitable time limits
• Determining clients’ needs and suggesting suitable travel packages, upgrades and rate plans
• Organizing travel from beginning to end, including tickets, accommodation and transportation
• Processing payments and sending confirmation details to customers and trade partners.
• Upselling when appropriate by informing customers of additional services and special packages
• Providing support to customers who may need to amend or cancel a reservation
• Follow up on customer needs or any special occasion that clients may have for any daytrips, e.g. dietary requirements/allergies etc.
• Follow communication procedures, guidelines and policies
• Maintain the highest standards of professionalism in all interactions to create a positive image of the product and the company.
• Able to work flexible hours including weekends and public holidays

Qualifications/Skills & Experience:

• Excellent communication and interpersonal skills
• Must have excellent customer service skills
• Excellent team player, ability to adapt and work under pressure
• Ability to multi-task, prioritise and manage time effectively
• Willingness to learn and pay attention to detail
• Must be a fast learner, persuasive and active listener
• Proficiency in basic computer skills including Microsoft and Excel
• Reservations experience an advantage but not mandatory