RECREATIONS SUPERVISOR – Crowne Plaza Fiji Nadi Bay Resort & Spa

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world’s largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe. 

At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you’ll find a team who are people-first, professional and inclusive. 

If you are confident, positive, inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza. 

What is the job?

Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a Recreations Supervisor to assist in delivering exceptional services – managing efficient operations of our Kids Club, Teens Club, Fitness Centre and our daily guests’ activities. This is a great opportunity to work in an autonomous role, making change and driving the business to achieve operational objectives whilst driving the development of our team, of which you will play an integral part.

A little taste of your day-today:

Reporting to the Front Office Manager, every day is different, but you’ll mostly:

• Oversee the daily operations of the Kids & Teens Clubs, Fitness Centre, pools, and beach areas.
• Develop and implement recreational programs and activities to enhance guest satisfaction.
• Ensure the highest standards of service are consistently delivered across all recreational facilities.
• Assist in managing and training a team of recreation staff, ensuring professional growth and development.
• Coordinate with other departments to ensure seamless service delivery.
• Monitor and maintain the cleanliness and safety of all recreational areas.
• Handle guest inquiries and resolve any issues promptly and effectively.
• Ensure compliance with all health and safety regulations.

What we need from you:

• 3+ years’ experience in guest services operations, with at least one year’s supervisory experience or equivalent combination of education and experience.
• High standard of personal presentation.
• Meticulous eye for detail and exceptional planning and organizational skills. 
• Excellent communication, influencing and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
• Passion for delivering exceptional guest service. 
• Ability to multitask and work in a busy, fast paced and dynamic environment.
• Ability to take initiative and a practical approach to problem solving. 
• Positive and flexible approach to work (Weekend, evening and night time work may be required).

What we offer

In return we’ll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.

Most importantly, we’ll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.