DUTY MANAGER – Mantaray Island Resort

Are you a natural leader with a passion for hospitality? Do you thrive in a dynamic environment where teamwork, discipline, and guest experience are at the heart of everything? If so, we want to hear from you!

We are looking for an experienced, mature, and confident Duty Manager to join our team at our newly renovated resort. This role requires someone who can motivate and manage staff, maintain high standards, and ensure a seamless guest experience—all while embracing island life.

Key Responsibilities:

✔️ Lead & Manage Staff: Oversee daily operations, ensuring the team is well-coordinated, disciplined, and motivated.
✔️ Guest Relations: Provide exceptional service, handle inquiries, resolve issues, and create memorable experiences.
✔️ Operational Oversight: Ensure smooth running of all departments, from housekeeping to F&B and activities.
✔️ Standards & Compliance: Maintain cleanliness, service quality, safety, and resort policies.
✔️ Training & Development: Conduct staff meetings and training to encourage growth and consistency.
✔️ Problem-Solving: Address challenges calmly and efficiently in a fast-paced environment.
✔️ Community & Culture: Foster a positive workplace that balances professionalism with a friendly, team-oriented approach.

What We’re Looking For:

• Proven experience in hospitality management or a similar leadership role.
• Strong people management skills—able to be both a mentor and a firm leader.
• Team Player who works very closely with management
• Professional, mature thinker with excellent decision-making abilities.
• Outstanding communication and customer service skills
• Comfortable with island life and adapting to a remote work environment.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in basic administration and computer skills (MS Office, POS systems, etc.).
• Fluent in verbal and written English

What We Offer:

 Live & work in a stunning island setting
Accommodation & meals provided
Opportunity to experience island activities like snorkeling, diving, and hiking
A positive and team-oriented workplace