SERVICE & INSTALLATION SCHEDULER/ESTIMATOR – Fiji Gas Pte Ltd

VACANCY 

Fiji Gas Pte Ltd is the largest LPG end-to-end solutions provider in Fiji, from cooking to auto fuel, maintenance plans, design and project management of energy solutions.

Exciting opportunity is now available for the following position to be based in Lami. We are seeking candidates who demonstrate leadership and a passion for growing a well-respected brand.

SERVICE & INSTALLATION SCHEDULER/ESTIMATOR

We’re looking for a highly organized and motivated individual to take on the role of Service and Installation Scheduler/Estimator. In this dynamic position, you’ll be responsible for scheduling service technicians, preparing cost estimates for installations and maintenance, and coordinating logistics to ensure timely and efficient service delivery. A strong focus on customer satisfaction is key. To succeed in this role, you’ll need excellent organizational skills, a solid technical understanding of LPG systems, and the ability to communicate clearly and professionally with customers, suppliers, and internal teams.

KEY RESPONSIBILITIES:

• Planning and scheduling daily service and installation jobs for technicians;
• Liaising with customers to confirm appointments and provide updates;
• Monitoring job progress and adjust schedules as needed to meet deadlines and customer expectations;
• Conducting site assessments to determine scope of work;
• Preparing accurate estimates for LPG installations, upgrades and maintenance service;
• Providing timely professional quotations to customers;
• Maintaining clear and professional communication with customers throughout the service lifecycle;
• Resolving scheduling conflicts and customer complaints promptly and effectively;
• Maintaining detailed records of scheduled jobs, projects, completed work and customer feedback;
• Tracking of technician performance and job completion rates;
• Assisting in preparing monthly reports and KPI for management review.

REQUIREMENTS & EXPERIENCE:

• The successful candidate must have a Diploma or Certificate in Business Administration, Engineering or a related field with a minimum of 2 years experience in scheduling, estimating, or coordination roles in LPG, plumbing or energy sector.
• Knowledge of LPG systems, safety standards and installation practices is highly desirable
• Strong attention to detail and accuracy in estimating;
• Proficiency in Microsoft and CRM system;
• Excellent organization and time management skills.
• Effective communication and interpersonal skills;
• A valid Group 2 License is a must;
• Ability to work under pressure and manage multiple tasks.