APPLICATION INTEGRATION ENGINEER – Centrecom Pte Limited

Key Responsibilities

• 1. System Integration Design, develop, and maintain integrations between enterprise applications including: * Contact centre platforms * CRM systems * billing systems * payment platforms * workforce management systems * analytics platforms Ensure reliable and secure communication between systems.
• 2. API Development and Management Develop and maintain API integrations to enable data exchange between platforms. Responsibilities include: * building REST API integrations * managing authentication and authorization (OAuth, API tokens) * configuring webhooks and event triggers * documenting API integrations
• 3. Telephony and Contact Centre Integrations Support integration of contact centre platforms with enterprise systems. * telephony integration with CRM * AI bot integration with contact centre platforms * call data integration with analytics dashboards * automation of customer workflows
• 4. Data Integration and Automation Design workflows that automate data movement between systems. * synchronizing customer data across platforms * integrating call centre data into BI tools * automating case creation and updates
• 5. Monitoring and Troubleshooting Monitor integration pipelines and ensure system reliability. Responsibilities include: * identifying integration failures * troubleshooting API issues * maintaining integration logs * optimizing system performance
• 5. Documentation Maintain clear technical documentation including: * integration architecture * API specifications * system workflows * troubleshooting guides
• 6. Security and Compliance Ensure integrations follow enterprise security and compliance standards including: * secure API communication * encryption protocols * data protection policies * role-based access controls

Requirements

• Programming languages: Python, JavaScript / Node.js, Java
• API technologies: REST APIs, JSON / XML, GraphQL (preferred)
• Integration technologies: MuleSoft, Dell Boomi, Azure Logic Apps, AWS Lambda
• Data technologies: SQL, ETL tools
• Cloud platforms: Microsoft Azure, AWS, Google Cloud
• 3-5 years’ experience in application integration, systems engineering, or a related technical role.
• Demonstrated experience designing and maintaining integrations across enterprise platforms.
• Experience working with contact centre, CRM, billing, or workforce management systems.
• Exposure to cloud environments and enterprise-scale technology ecosystems.
• Experience in secure, compliance-driven integration environments.
• Strong analytical and problem-solving skills with the ability to diagnose complex integration issues.
• High attention to detail in technical documentation, architecture, API specs, and workflows.
• Clear communication skills to engage both technical teams and non-technical business stakeholders.
• Sound understanding of enterprise security standards, encryption, RBAC, and data protection.
• Ability to manage multiple integration projects with competing priorities.
• Collaborative approach with strong cross-functional coordination skills.
• Integrity, confidentiality, and a strong security-first mindset.
• Ability to work under pressure, particularly during system outages or integration failures.
• Self-motivated with a continuous improvement approach to systems and processes.
• Bachelor’s degree in computer science, Information Technology, or related field (preferred).

Salary

Competitive salary package

How to Apply