Job Summary
- Type: full-time
- Location: Suva
- Category: Banking
- Closing Date: 2026-05-01
Key Responsibilities
- Champion products and services for Electronic Channels such as Internet Banking platforms, Card Issuing and Acquiring, EFTPOS machines and ATM management.
- Assist with management of BRED Bank’s ATMs, EFTPOS and Corporate Internet Banking.
- Assist with dispute and chargeback cases effectively within set timeframe.
- Assist in testing E-Channels products and change requests as and when required.
- Ensure Standby Officer role is carried out within set procedures.
- Ensure weekly, monthly, quarterly and yearly reporting compliance requirements are met.
- Provide day-to-day support to internal and external Customers.
- Ensure compliance with internal policies and procedures, card schemes requirements, and local and external regulators.
Requirements
- Tertiary qualification in Banking and/or IT discipline.
- 2 to 4 years of experience in similar role in Banking Industry.
- Candidate must be proficient in the use of Electronic Banking products, with experience in ATMs, Mobile/Internet Banking and Card Issuing & Acquiring.
- Demonstrated capability with respect to the key responsibilities and accountabilities in existing role – substantiated by work references.
- Excellent interpersonal and organisational skills with the ability to multi-task and prioritise.
- Service oriented, self-motivated and innovative with greater attention to detail.
How to Apply
About the Company
BRED Bank (Fiji) Pte Ltd stands as a key financial institution dedicated to serving the Fijian market. Established in 2014, it operates as a proud subsidiary of the distinguished French banking group, BRED Banque Populaire. The bank provides a comprehensive suite of retail, commercial, and international banking services, thoughtfully tailored for individuals and businesses throughout Fiji's diverse communities. With its head office strategically located in Suva, BRED Bank (Fiji) is committed to fostering economic development and delivering accessible financial solutions across the islands. Regulated by the Reserve Bank of Fiji, it ensures a stable and reliable banking environment for all its valued clients.
Providing comprehensive banking services to individuals and businesses across Fiji.
Frequently Asked Questions
What are the typical educational qualifications and certifications for an E-Channels Officer role in Fiji's banking sector?
A Bachelor's degree in IT, Marketing, Business, or a related field is usually preferred, alongside strong digital literacy. Relevant certifications in digital marketing or project management could also be beneficial, demonstrating specialized skills.
What are the common day-to-day responsibilities of an E-Channels Officer at a bank in Fiji?
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Join NowYou would typically manage and optimize digital banking platforms, ensuring seamless customer experience across online and mobile channels. This involves monitoring performance, implementing updates, and assisting with customer queries related to digital products.
What is the typical work culture and expectations for an E-Channels Officer in a Fijian bank?
Fijian banking culture often emphasizes teamwork, respect for colleagues, and strong customer service, with a focus on building relationships. Punctuality, professional attire, and adaptability to evolving digital trends are highly valued expectations.
What are the realistic career progression paths for an E-Channels Officer within the banking sector in Fiji?
This role can lead to senior positions such as Digital Banking Manager, Product Manager for E-Channels, or roles focusing on innovation and technology. Opportunities for specialization in areas like Fintech or customer experience are also common.
What typical benefits, such as leave or medical aid, can a job seeker expect for an E-Channels Officer role in a Fijian bank?
Standard benefits generally include annual leave, sick leave, and often medical insurance coverage for employees, sometimes extending to immediate family. Many banks also offer superannuation contributions (FNPF) and potential performance-based bonuses.
What are employers in Fiji typically looking for when hiring an E-Channels Officer, and what's the best way to apply?
Employers seek candidates with strong digital acumen, excellent communication skills, and a customer-centric mindset, especially experience with digital platforms. Applying online through the company website or professional networking sites with a tailored CV and cover letter is usually preferred.