Centrecom Pte Limited is a joint venture organisation that draws together the talents of Fiji Airways and the global expertise of a well-respected international partner to provide outstanding contact centre and back-office services to both local and international clients 24/7. Our “Centre for Excellence” has engaged state-of-the-art technology to achieve and sustain the highest quality of customer service.
Centrecom has experienced rapid expansion, extending its operations from Suva to Navua, Nadi, and Lautoka, with the establishment of multiple centers to cater to the increasing demand for our services. Our success stems from our dynamic and agile work environment, where we excel at delivering outstanding customer service and support to our valued clients.
We are now looking for exceptional talent to join our growing organization and share in the success of this venture. If you are a self-motivated, enthusiastic individual aspiring for a long-term career in a growing organization then we would like to help you in developing your career:
Job Summary
- Employer: Centrecom Pte Limited
- Job Type: Full-time
- Location: Suva, Fiji
- Category: Customer Service
- Closing Date: 2026-10-10
Key Responsibilities
- Deliver exceptional service through personalized customer interactions
- Apply detailed attention and strong communication skills in all customer engagements
- Demonstrate compassion and empathy towards customers in all situations
- Communicate effectively across multiple channels (voice, email, messaging/chat)
- Resolve customer inquiries with confidence and professionalism
- Master multiple new systems quickly as a fast learner
- Handle high volumes of work efficiently through effective multi-tasking
- Adapt confidently to changing circumstances and priorities
- Work effectively in shift-based schedules including weekends
- Apply previous customer service experience to enhance operational performance
- Deliver results by developing, reviewing or following a work plan, action plan or operational plan.
- Make informed decisions by collecting and interpreting data and information
- Demonstrate a commitment to customer service – both internal and external customers.
- Promote the value of the products/services offered by the organisation.
- Build beneficial relationships with suppliers and stakeholders.
- Deliver quality.
Requirements
- Fluency in both written and spoken English
- Police Clearance
- At least 1- 2 years of experience in a customer service or hospitality environment is desirable
- Have previous experience working with the fast-paced industry
- Considerable working knowledge of Microsoft Word and Excel
- Exposure or similar experience will be highly regarded
- Commitment towards delivering exceptional service
- Attention to detail, combined with strong communication skills
- Fast learner who can master multiple new systems, with proficiency at multi-tasking and adapting to changing circumstances
- Confidence dealing with high volumes of work across different channels (voice, email, messaging/chat)
- Ability to work independently and as part of a team, and collaborating effectively in a al team environment
- Ability to work in shifts and weekends
How to Apply
To apply, please visit: app.hrmonise.com
Frequently Asked Questions
What qualifications or education do I need to become a Customer Care Consultant in Fiji?
Most employers in Fiji require a minimum of a high school certificate (Year 13/Form 7) or equivalent, though a diploma or degree in business, marketing, or IT is often preferred. Strong English proficiency, both written and spoken, is essential since you'll communicate with international customers. Computer literacy and familiarity with e-commerce platforms are increasingly valued by Fijian employers.
What does a typical day look like for an E-commerce Customer Care Consultant?
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Join NowYour day usually involves handling customer inquiries via email, live chat, phone, or social media regarding orders, returns, refunds, and product information. You'll update order statuses in CRM systems, escalate complex issues to supervisors, and collaborate with warehouse or logistics teams to resolve delivery problems. Shift work is common in Fiji's BPO sector, including evenings and weekends to cover international time zones.
How is the work culture different in Fiji's customer service industry compared to other countries?
Fijian workplaces emphasize respect for hierarchy, with 'bula spirit'—warmth and friendliness—expected even in digital interactions. Punctuality and attendance are strictly monitored in the BPO sector, though the environment is generally less formal than Western call centers. Team bonding and communal activities are common, reflecting Fiji's strong community-oriented culture.
What career progression opportunities exist for Customer Care Consultants in Fiji?
With experience, you can advance to Senior Consultant, Team Leader, or Quality Assurance roles within 2-4 years. Some professionals transition to Training, Workforce Management, or Operations Management positions. The e-commerce and BPO sector in Fiji is growing, creating opportunities to move into account management or specialized roles in digital marketing and customer experience design.
What benefits are typically offered for full-time customer service roles in Fiji?
Standard benefits usually include annual leave (often 10-15 days initially), sick leave, and public holidays as mandated by Fiji's Employment Relations Act. Many employers provide medical insurance or access to FNPF (Fiji National Provident Fund) contributions, with some offering staff discounts, transportation allowances, or meal provisions. Specific benefits vary significantly by employer and company size.
How should I apply for a Customer Care Consultant role, and what do Fiji employers look for in applications?
Apply through job portals like Fiji Times Classifieds, LinkedIn, or directly on company websites, ensuring your CV highlights customer-facing experience and computer skills. Fijian employers value a professional yet personable tone in cover letters, plus evidence of problem-solving and resilience. Prepare for assessments testing typing speed, English comprehension, and scenario-based customer service responses during the interview process.