JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
We are a vibrant, international freight forwarder with branches throughout the South Pacific
& Australia. We have an immediate opening for a quality Customer Care for our Nadi Air Freight Office.
The successful applicant will:
– Ensure smooth and timely freight process flow
– Ensure accurate and timely data entry into the system
– Track and trace shipments as required
– Utilize Process Monitors and Workflows on daily basis
– Ensure timely movement and delivery of freight to customers
– Ensure documents are sent to customer or broker for customs purposes
– Interact with our customers in arranging their shipments, exceeding customer service expectations
– Contribute to maintain strong relationships with suppliers (airlines, service contractors, and others)
– Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies /requirements.
– Booking with vendors/ shippers
• Planning with vendors/ shippers (Vendor coordination)
• Query Resolution with shippers/ Customers/ Key Account Managers- ensure timely resolution and response to customers.
• Responsible for cross sell/up sell, customer retention.
• Follow up on the Outstanding bookings & query resolution
• Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on :
o Service delivery wins
o Service failures
• Work with the EFM Ops Team / Suva Commercial team to establish and strengthen customer relationships.
• Manage stakeholders for efficient process.
– Understand department process flow, constantly looking for areas of improved efficiency
– Ensure all customers’ standard operating procedures are followed and updated
– Meet KPI standards, as per the company procedures
– Overseas communications, timely responses to emails and requests (internal and external)
– Create and maintain customer SOPs
– Provide customer quotes on request
– Assist in Sales and Marketing works.
– All other ad-hoc work instructions from Supervisor/Manager
More Information
- Job Application Details HOW TO APPLY All applications in writing with CV & references to; [email protected] Closing date : 09 November 2022