EXPERIENCED FINANCE CALL CENTRE AGENT – VUVALE OUTSOURCING

VACANCY

About us
Vuvale Outsourcing provides consulting and outsourced services to Australian businesses in the areas of technology, software development, workflow automation, customer service, finance assessment, debt recovery and accounting. The company is led by an Australian based Executive Team, supported by a talented international workforce based in Australia, Fiji, the Philippines and Sri Lanka.

“At Vuvale Outsourcing, we are redefining what it is to Outsource and Offshore.

We strive to maintain an environment where outsourcing is not a compromise to having a local in-house team – where your offshore team is reliable, succeeding and tightly integrated into your local team and systems.”

In Fiji, we operate a professional purpose fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 50 strong BDE Group Fiji team, but also part of an overall international team.​

The BDE team brings excellence to everything they touch, relying on their team’s dedication, years of diverse experience and exceptional culture. Through their network of expert partners across the globe, BDE have access to the facilities, equipment and human talent needed to support their clients with a smooth transition to their first overseas remote office.

Our parent company, BDE Group, is based in Brisbane with clients throughout Australia.
Job Description
Vuvale Outsourcing in Suva City is looking for Experienced Finance Call Centre Agents to join their 40-person team.

 

In Fiji, we operate a professional purpose-fitted work environment in Nabua Suva, with local Human Resources management and transport home for evening shifts. You will be a part of the 40-strong Vuvale team, but also part of an overall international team.

 

Our Australian clients are Australian lenders and finance brokers. Our team members in Fiji work alongside our clients’ internal teams based in Australia to respond to prospective borrowers and assist them with finding the most suitable loan, then take care of those borrowers throughout the lifecycle of the loan.

 

You will only be considered if:

– You have at least 12 months of experience working in a call centre serving Australian customers.

– Have experience working with an Australian lender.

– Have excellent and clear telephone manners, with great customer service and negotiation skills.

 

 

 

DETAILS

Location: Suva, Fiji
Basis: Permanent Full-time
Roster: Mostly Monday to Friday working Australian hours (finish approx. 7 pm or 8 pm Fiji time). Some evenings or weekends. Transport home is provided each night.

 

 

 

RESPONSIBILITIES

· Answer inbound enquiries via telephone and email.

· Build relationships with customers who have overdue accounts (1-120 days past due) and realign them to their payment schedule.

· Negotiate flexible payment arrangements when required.

· Identify customers experiencing genuine hardship and direct them to the required support.

· Maintain CRMs and loan management systems with up-to-date information.

· Various other tasks identified by management.

 

 

Requirements

EXPERIENCE / SKILLS

Experience in an Australian Call Centre, or similar environment.

Experience in a Finance/Lending Company.

Outstanding communication skills, both on the phone and by email.

A highly enthusiastic and energetic approach.

Able to work independently with a remote team in Australia.

Solid computer skills.

Experience adhering to various credit and privacy requirements.

 

Interviews commence immediately.