PRIMARY SERVICING SENIOR OPERATIONS MANAGER – Pepper Advantage Hub

VACANCY
JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED

Pepper Advantage Fiji is seeking for a Senior Operations Manager who will be responsible for delivery of the Primary Service Objectives through the management of Pepper’s residential servicing operations. This can involve the oversight of Operations teams, Client Relationship management and system/operational development.

Key Responsibilities

Delivery of SLA objectives across multiple areas.
Oversight of recruitment in terms of quality and headcount.
Management of the department succession plan.
Delivery of department Engagement plan.
Delivery of performance data to Operations, Governance and Board.
Management of Complaint volumes and RCA.
Oversight of all QA activity.
Ensure all department regulatory training is completed on time.
Delivery of Internal Audit and GRC (Incident) actions.
Oversight of Procedure update schedule.
Chairing of Client Governance meetings and associated working groups.
Attendance and reporting into the Loan Management Committee.
Oversight of department training matrix.
Establishing and maintaining appropriate internal control safeguards.
Interact with other Senior Managers to provide project management expertise to deliver change.
Consider TCF and outcomes in all aspects of strategic planning.
Representing Primary Servicing as a Senior Manager for projects
Implementation of new client originations & back book.
Implementation of system enhancements to deliver efficiencies, regulatory compliance and to mitigate risks to the business.

Remuneration & Benefits

Competitive salary package
Medical benefits
24/7 transportation
Ongoing career development and training
A secure career with a fast growing company
Inclusive workplace culture

JOB FUNCTIONS

Audit – Internal External, Compliance, Control & Quality Assurance

JOB OPEN TO:

Fiji Residents Only