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About Us

IHG Hotels & Resorts is one of the world’s leading hotel companies with around 350,000 colleagues working across more than 100 countries. As part of the IHG team, our people help our guests create amazing memories and deliver our purpose of providing True Hospitality for Good.

Do you see yourself as an Assistant Cluster – Reservations Manager with IHG Hotels & Resorts Fiji?

Our properties are successful and well known in Fiji and the Pacific, the cluster we are referring here consists of three properties across two different brands. This includes the award-winning InterContinental Fiji Golf Resort & Spa, the iconic Grand Pacific Hotel which is on an historic journey as we transit into our Luxury & Lifestyle collection of becoming “InterContinental Grand Pacific Hotel Suva” and the vibrant and beloved Holiday Inn Suva.



Your day to day

As an Assistant Cluster Reservation Manager you will assist in driving the performance of the Cluster Reservations Team. You will ensure that all SOP’s are being adhered to according to specific brand requirements, responsible for training and coaching the team members and monitoring their performance. You will assist the Cluster Reservations Manager in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems.



Daily you will;

Assist in maximizing hotel revenue, RevPAR, GOP and guest satisfaction by receiving, handling and processing guest reservations for the three properties.
Support the Cluster Reservations Manager to manage the daily operations of the reservations team for the three properties.
Ensure departmental performance is in line with the hotels’ guidelines as well as contributing towards achieving the department goals.
Ensure reservations’ standards and guidelines are always followed, as well as maintain and enhance performance and service delivery.
Work closely with the front office, guest relations, sales, and revenue management to ensure effective coordination of operations and service delivery.
Respond to all individual enquiries in a timely and efficient manner, according to company standards.


What we need from you

For you to be the ideal candidate, you should have the following:

A Diploma/Degree in Hotel Management, Tourism Studies, Business Administration, or related fields
3-5 years experience in reservations using OPERA property management system, industry experience would be an advantage.
Possess prior leadership experience in in managing multi-stakeholder relationships in a matrix environment which offers an environment of multiplicity, uncertainty, and change
Have an eye for detail, be an enthusiastic and an approachable person who is motivated to take ownership and consistently deliver a unique guest experience.
Be a strong advocate for working collaboratively to support the wider hotel team success.
Be flexible with your availability – for example working early mornings, evenings/ nights, weekends, and public holiday shifts.



What we offer

In return we’ll give you a competitive benefit package including, hotel discounts worldwide and We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including community service leave, birthday leave, medical benefits, term life cover, paternal leave, impressive food and beverage and room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.



Reservations Agent

Fiji Residents Only

More Information

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