BANQUETS MANAGER – CROWNE PLAZA FIJI NADI BAY RESORT & SPA

VACANCY 

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED

IHG® Hotels & Resorts is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. As one of the world’s largest upscale brands, we have properties located in major urban centres, gateway cities and resort destinations all around the globe.

Opening in late 2023, be part of Fiji’s globally anticipated new resort. At Crowne Plaza Hotel & Resorts, we support colleagues in delivering an unscripted approach to service that encourages warm, engaging interactions between the hotel team and guests. In our hotels you’ll find a team who are people-first, professional and inclusive.

If you are confident, positive, inventive and love to connect and collaborate you’ll feel at home and excel at Crowne Plaza.

What is the job?
Our guests’ memorable experiences have to start somewhere. So why not with you? We’re looking for a Banquets Manager to take ownership of delivering exceptional first impressions – managing efficient operation of our banqueting functions & events to provide exceptional product and service within the brand operating standards. This is a great opportunity to work in an autonomous role, making change and driving the business to achieve operational objectives whilst driving the development of our team, of which you will play an integral part. With the strategic rapid growth of our brands in Fiji at IHG Hotels and Resorts, we are looking for a seasoned Banquets Manager with one of the world’s upscale brands to join our team.

 

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:
Plan, organize, and execute conferences, banquets, and events of all sizes, from initial inquiry to post-event evaluation.
Collaborate with clients, event planners, and the hotel’s sales team to understand event requirements and ensure successful implementation.
Coordinate with various departments within the hotel, such as Kitchen, IT, and Housekeeping, to ensure all event details are executed flawlessly.
Oversee and lead event staff, including servers and banquet captains, to ensure a high level of service and attention to detail.
Manage event budgets and financial aspects, including pricing, billing, and revenue optimization.
Maintain accurate event records, contracts, and post-event reports.
Provide exceptional service by addressing guests’ needs, troubleshooting issues, and ensuring guest satisfaction.
Oversee event setup, decorate, and any special arrangements, ensuring they align with the guests’ vision.
Keep up to date with industry trends and innovations to offer guests the latest in event services.
Proven experience in event planning, banquet management, or a related field, preferably in a luxury hotel or similar.

 

 

What we need from you:

4+ years’ related experience, including management experience.
Experience of operating in a luxury four or five-star food and beverage operation.
High standard of personal presentation.
Meticulous eye for detail and exceptional planning and organizational skills.
Excellent communication, influencing and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
Passion for delivering exceptional guest service.
Ability to multitask and work in a busy, fast paced and dynamic environment.
Ability to take initiative and a practical approach to problem solving.
Positive and flexible approach to work (Weekend, evening and night time work will be required).
Knowledge of managing budgets and profit margins would be advantageous.
Strong leadership and interpersonal skills
Excellent communication and negotiation skills
Knowledge of event management software and Microsoft Office applications
How do I deliver this?

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

 

 

What we offer

In return we’ll give you a competitive salary package including, free transfers within the Nadi area to the resort and back, food and beverage discount, discounted room rates worldwide and the opportunity to progress your career with IHG®.

Most importantly, we’ll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual’s, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

 

JOB FUNCTIONS
Food & Beverage Manager, Restaurant Manager

JOB OPEN TO:
Fiji Residents Only