BUTLER – Kokomo Resorts Ltd

JOB DESCRIPTION & SKILLS/QUALIFICATIONS REQUIRED
Kokomo Resort Pte Limited is seeking an experienced Butler to be based at Kokomo Private Island, Kadavu.

Duties and Responsibilities

Take care of all VIP suite room guests and coordinate with all concerned departments to fulfil guest needs and requests
Fully aware of the Room Service and other outlets menu, answers questions on menu selections, communicates with the kitchen regarding menu questions and product availability
Keeps concerned departments informed about the guests allergies and food preferences
Takes care of the guest’s requests and liaise with respective departments: laundry, wake-up call, spa bookings, concierge and any special requests etc
Able to perform software operations like check-ins / check-outs, update profile, room reservations, requests, apply payment, verify and adjust billing, activate room keys, process check-out etc. on the hotel software
Informs housekeeping department the time desired for the daily cleaning and turn-down service
Serves the guests in a calm, discrete and courteous manner, respecting timing standards
Maintain cleanliness of work areas, china, glass, etc., throughout the day
Performs all his/her duties with a sense of priority and dedication.
Hosts and welcome all guests in a gracious and polite manner, and to have the ability to hold a conversation with the guest in a natural and spontaneous manner
Carries out checkout in an efficient manner, offering luggage assistance and transportation
Assist with residence and family security measures
Assists with planning and organizing parties and events in the residence
Knowledgeable about wines and spirits and oversees the wine cellar and liqueur inventory
Understands and strictly adheres to the Rules & Regulations of the Company and the Hotel’s policy on Fire, Hygiene, Health and Safety.
Qualifications & Attributes

Diploma or equivalent in Hospitality Management with minimum 3 years experience at a similar level of a 6-star luxury resort
Problem-solving and “get it done” attitude. Very “hands-on” and ready to pitch in
Must have extraordinary levels of customer service and provide creative solutions to our guests
Positive attitude and good communication skills, with excellent grooming standards
Must be flexible with working hours
Valid Group 2 Driving License is a must
Please note we will only be considering applicants who meet the minimum requirements outlined above.

 

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